This week on The Great Digital Transformation podcast, host Gerry welcomes Joe Wheeler, a visionary leader and global expert on customer experience and digital transformation. As CEO of CX/Digital, Joe helps organizations create value by designing exceptional customer experiences. He’s also a best-selling author, including his latest, The Digital-First Customer Experience, which reveals how brands leverage digital technologies for innovation and differentiation. With decades of experience advising Fortune 500 companies, Joe provides unique insights into digital transformation strategies, customer-centric cultures, and leading trends. During this compelling episode, Joe shares his forward-thinking vision for delivering seamless omnichannel experiences, analytics-driven personalization, and digitally powered employee engagement. Tune in to hear Joe’s wisdom on digital leadership, digital-first mindsets, and his blueprint for digitally maturing organizations to drive growth. You won’t want to miss Joe Wheeler on The Great Digital Transformation.
Guest Bio
Joe Wheeler is a bestselling customer experience author, speaker, and consultant. He is the CEO of CX/Digital, a subsidiary of The Service Profit Chain Institute (SPCI), a Boston-based consulting firm. Before
launching The Service Profit Chain Institute, he was the Quality and Productivity Executive for Bank of America. Prior to this, he was Executive Vice President of The Forum Corporation, where he managed the
firm’s Customer Experience Consulting Practice.
