The Great Digital Transformation
Future-proof your business infrastructure.
Digital transformation is imperative. Learn how to integrate technology into all aspects of your business and scale effectively.
About The Author
GERARD “GERRY” SZATVANYI is the founder and CEO of OSF Digital, a leading global digital transformation company. Throughout his career as an entrepreneur and visionary, he has been a thought leader for the intersection of life and work, laying out trends and upcoming shifts in the tech industry. Gerry was among the first to adopt hybrid work, remote and onsite, and multi-shore delivery models. He was a pioneer in using flexible business hours and locations for the delivery of work.
His second book, Workforce 4.0, is a continuation of his first, The Great Digital Transformation, which guided readers through the steps to take to reimagine the way they interact with customers to enhance experiences, ultimately enabling companies to improve their profit margins. Gerry is a true citizen of the globe speaking seven languages and traveling extensively.
How AI, the Home Office, and the Gig Economy are Disrupting the Status Quo
In an era where AI is more than just a buzzword, every business, irrespective of its domain, needs to adapt or risk obsolescence. While many leaders acknowledge the rise of AI, grasping its profound implications remains a challenge. “Workforce 4.0”, demystifies this transition, offering a roadmap to harness AI’s potential. Dive deep into strategies that not only redefine employee roles through upskilling but also reshape the very nature of workplaces. Learn how to leverage the gig economy and remote work trends, navigate the ethical intricacies of AI, and anticipate the future of retail and commerce. For businesses aiming for a competitive edge in a digitized world, “Workforce 4.0” is the definitive guide. Transform your organization’s approach and thrive in the AI era.
The Great Digital Transformation
Reimagining the Future of Customer Interactions
Regardless of the industry, every organization that hopes to stay in business must face a digital transformation. Leaders across the globe may recognize the term, but few understand the scope of a true digital transformation. In The Great Digital Transformation: Reimagining the Future of Customer Interactions, Gerry Szatvanyi outlines what is at stake and how leaders can shepherd their companies through a successful transformation. Szatvanyi walks readers through the best practices for revamping the way they interact with their customers, how their employees work, what purpose their stores serve, and more.
EPISODE 23 with Georg Ell | Navigating Digital FrontiersNavigating Digital Frontiers: Insights from Georg Ell, CEO of Phrase, on Growth, Change, and Tech Leadership Join Gerry for a compelling conversation with Georg Ell, the
EPISODE 22 with Brian Evergreen | Creating a More Human Future in the Era of AIJoin us on “The Great Digital Transformation” as we sit down with AI and digital transformation expert, Brian Evergreen. Brian, an author and advisor to Fortune
EPISODE 21 with David Rogers | Digital Transformation RoadmapIn this episode of The Great Digital Transformation, Gerry talks to David Rogers, one of the world’s leading experts on digital transformation and the author of
EPISODE 20 with Joe Wheeler | Digital-First Customer ExperienceThis week on The Great Digital Transformation podcast, host Gerry welcomes Joe Wheeler, a visionary leader and global expert on customer experience and digital transformation. As
EPISODE 19 with J.B. Wood | Digital HesitationIn this episode of the Great Digital Transformation, Gerry is joined by J.B. Wood is the president and CEO of TSIA, the world’s leading research organization
EPISODE 18 with Rodney Zemmel | How to Outcompete in the Digital AgeIn the latest episode of The Great Digital Transformation, Gerry welcomes Rodney Zemmel, a senior partner at McKinsey Digital and co-author of the highly acclaimed new
EPISODE 17 with Tony Saldanha | Why Digital Transformations FailThis is The Great Digital Transformation, the podcast that explores how organizations can navigate the complex world of digital transformation and succeed in the ever-evolving digital
EPISODE 16 with Edith and Barbara | Tradition and Technology: A Look into the Future of Luxury JewelryEdith Foley – Director of Digital | Anthony Nicholas Group Barbara Wills – Global Head of Product & Experience Design | Anthony Nicholas Group Join us
EPISODE 15 with Ted Werth | 2001: A Digital TransformationTed Werth Executive In Residence Institute for the Wireless Internet of Things at Northeastern University Guest Bio About Ted Werth: Passionate leader on a mission to
EPISODE 14 with Tim Bottke | Digital Transformation PaydayGerry welcomes Tim Bottke to The Great Digital Transformation. Tim is a Senior Strategy Partner at Deloitte and the author of the new book, Digital Transformation
EPISODE 13 with Kathy Kimple | Omnichannel Retail IndexIn this episode, Gerry does a deep dive into the Omnichannel Retail Index with Kathy Kimple, Executive Director of OSF Digital’s Strategy team. Kathy brings over
EPISODE 12 with Michael Cohen | The Hotel of TomorrowGerry talks about intranet transformation with Mike Cohen, the Director of Productivity Solutions at Hyatt Hotels. Mike is responsible for overseeing strategy, development, and operations for
EPISODE 11 with Rajvir Madan | Generating the Future FasterThere are several fascinating verticals within the tech industry like Medtech, Fintech, Retail, and EdTech. Many tech pros stick to what they do best, but Rajvir
EPISODE 10 with Fabrice Talbot | Tech AdoptionThis week on the podcast we’re talking about real examples of digital transformation with Fabrice Talbot the VP of Products at Salesforce. We’re going to get
EPISODE 9 with Rob Garf | Shopping at the EdgeWe all know that people’s shopping habits have drastically evolved in the past 10 years, especially during the pandemic, but how is retail evolving to meet
EPISODE 8 with Eric Friedman | Tech AdoptionThis week we’re discussing with Eric Friedman how tech has transformed talent management. Eric is the CEO of eSkill, founded in 2002, which is a talent
EPISODE 7 with Martin Aubut | An electroshock approach to changeToday we’re having a wide-ranging discussion about digital transformation within e-commerce, fintech, and even online dating. Our guest is Martin Aubut, the CMO at nesto, a
EPISODE 6 with Laurent Simoneau | How AI is transforming the way we searchThis week, we are talking with Laurent Simoneau about AI and how is transforming the way we search. Laurent Simoneau is President and CTO of Coveo,
EPISODE 5 with Rejean DemersThis week, Gerry and Joe welcome Rejean Demers, the CIO for L’Oreal Travel Retail Worldwide to the podcast. Rejean shares his IT and Digital transformation experience
EPISODE 4 | Part One – Customer 360 with Madeleyne VivancoOn the podcast this week, Gerard is joined by Madeleyne Vivanco, Global IT Executive and CIO, and they are talking about the impact of creating a
EPISODE 4 | Part Two – Customer 360 with Madeleyne VivancoIn the second part of “The Great Digital Transformation” podcast, Madeleyne Vivanco, Global IT Executive and CIO, talks about the mindset to successfully transform digitally and
EPISODE 3 | Part Two – Digital Transformation with Rodrigo Cortés PintoIn the second part, we pick up the discussion with Rodrigo talking about the importance of building an omnichannel experience for La Polar customers, but also
EPISODE 3 | Part One – Digital Transformation with Rodrigo Cortés PintoIn this podcast, Gerry and Rodrigo Cortés Pinto discuss trends and drivers for change, as well as what’s required to start the digital transformation evolution journey to
EPISODE 2 | Part Two – B2B Talk with Dominic StowComing up with the second part of Gerry’s B2B talk with Dominic Stow, Regional VP, ANZ at OSF. Dominic shares how the pandemic has motivated companies
EPISODE 2 | Part One – B2B Talk with Dominic StowThis episode of “The Great Digital Transformation” podcast series is a continuation of the previous episode, focusing on digital transformation for the B2B customer experience. Gerard
Find out where your company is on the road to digital transformation.
We have prepared a short assessment designed to help you understand if your digital transformation efforts are enough to make an impact in this new era. By the time you finish the review, you should have a complete picture of where you are along the road of digital transformation, what areas of your company need improvement and what aspects of transformation you need to prioritise.
News, blogs & Articles
Gerry Szatvanyi Of OSF Digital On How To Use Digital Transformation To Take Your Company To The Next Level
To turn a call center into a profit driver, one effective strategy is to address the pain point of wait time when customers call in and offer a price to connect.
Today technology connects us in ways that weren’t available to previous generations. In the next years, further advancements will continue to impact the way we live and work. Organizations that want to keep up will recognize this crucial factor.
When a shopper clicks to buy their favorite brand of perfume, and sees that it is out of stock, what do they do? In this saturated e-commerce world, they may move on to another retailer. As soon as the consumer finds a place that has the perfume available, they check out. The first retailer misses a sale.
Phrases like “going digital” abound. As retailers strive to keep up with change, the efforts sometimes fall short. In the 2022 survey report, “Fashion in Focus: New Norms and Paradigm Shifts,” 28% of respondents stated they were behind target in their progress toward using digital tools to engage customers.
Head to Amazon. The web giant features long, descriptive names attached to the goods for sale. Shoppers put in the keywords to explain what they are looking for. The search drives results tailored to their preference.
With today’s tools, transactions can easily be tracked. However, accessing these records isn’t always clear cut. Furthermore, the right details which can impact the bottom line sometimes aren’t available. Data silos, isolated departments, and weak or nonexistent dashboards often lead to havoc.