The talent pool has grown recently, with remote work and global connections rising. Companies can now hire from anywhere in the world.

However, an international workforce has cultural differences and requires attention to detail to avoid communication breakdowns. Due diligence is essential if a company grows its remote personnel or establishes a physical presence in a new country.

With advances in technology come opportunities to improve interactions with customers. Companies are actively incorporating these tools, with 65% using AI and 64% offering customer self-service solutions, according to Capterra’s 2023 CX Investments Survey.

Who wants to come into the office these days? At first glance, it may seem like very few do. Among employees, 95% prefer remote or hybrid arrangements over coming into work every day, according to a Work Insights Survey by FlexJobs.

While many organizations are already using AI, its true potential may be just beginning. AI can transform productivity and is expected to contribute $15.7 trillion to the global economy by 2030, according to PwC’s Global Artificial Intelligence Study. The findings also indicate that strategic investments will be needed to make that happen.

At many companies today, the office doors are open—but employees are not always walking through them. Office spaces were only half full in mid-December 2023, according to the Kastle Back to Work Barometer. Even as employers have asked workers to return, the requests have led to mixed feelings and results.

As today’s workers expect flexibility and balance, asking them to come into the office every day could be met with an outcry. That’s exactly what happened when JP Morgan mandated managing directors to return to work five days a week. Other companies, including Tesla, met similar fates.