The Great Digital Transformation
Future-proof your business infrastructure.
Digital transformation is imperative. Learn how to integrate technology into all aspects of your business and scale effectively.
About The Author
GERARD “GERRY” SZATVANYI is the founder and CEO of OSF Digital, a leading global digital transformation company. Throughout his career as an entrepreneur and visionary, he has been a thought leader for the intersection of life and work, laying out trends and upcoming shifts in the tech industry. Gerry was among the first to adopt hybrid work, remote and onsite, and multi-shore delivery models. He was a pioneer in using flexible business hours and locations for the delivery of work.
His second book, Workforce 4.0, is a continuation of his first, The Great Digital Transformation, which guided readers through the steps to take to reimagine the way they interact with customers to enhance experiences, ultimately enabling companies to improve their profit margins. Gerry is a true citizen of the globe speaking seven languages and traveling extensively.
Workforce 4.0
How AI, the Home Office, and the Gig Economy are Disrupting the Status Quo
In an era where AI is more than just a buzzword, every business, irrespective of its domain, needs to adapt or risk obsolescence. While many leaders acknowledge the rise of AI, grasping its profound implications remains a challenge. “Workforce 4.0”, demystifies this transition, offering a roadmap to harness AI’s potential. Dive deep into strategies that not only redefine employee roles through upskilling but also reshape the very nature of workplaces. Learn how to leverage the gig economy and remote work trends, navigate the ethical intricacies of AI, and anticipate the future of retail and commerce. For businesses aiming for a competitive edge in a digitized world, “Workforce 4.0” is the definitive guide. Transform your organization’s approach and thrive in the AI era.
The Great Digital Transformation
Reimagining the Future of Customer Interactions
Regardless of the industry, every organization that hopes to stay in business must face a digital transformation. Leaders across the globe may recognize the term, but few understand the scope of a true digital transformation. In The Great Digital Transformation: Reimagining the Future of Customer Interactions, Gerry Szatvanyi outlines what is at stake and how leaders can shepherd their companies through a successful transformation. Szatvanyi walks readers through the best practices for revamping the way they interact with their customers, how their employees work, what purpose their stores serve, and more.
Recent Podcast
Podcast – Last watch – Ep. 01 p1
Episode 01 – Part 1
In part one, Gerry, Bernadine, and Rob discuss the differences between Digitization and Digital transformation and the importance of challenging your thinking.
Latest Podcasts
EPISODE 24 with Christina Bieniek | Unleashing the Power of AI for Transformative Customer Experiences
Our guest this week is Christina Bieniek, the Deputy Chief Executive Officer of Deloitte Consulting With over 20 years of experience leading large-scale business transformations at
EPISODE 23 with Georg Ell | Navigating Digital Frontiers
Navigating Digital Frontiers: Insights from Georg Ell, CEO of Phrase, on Growth, Change, and Tech Leadership Join Gerry for a compelling conversation with Georg Ell, the
EPISODE 22 with Brian Evergreen | Creating a More Human Future in the Era of AI
Join us on “The Great Digital Transformation” as we sit down with AI and digital transformation expert, Brian Evergreen. Brian, an author and advisor to Fortune
EPISODE 21 with David Rogers | Digital Transformation Roadmap
In this episode of The Great Digital Transformation, Gerry talks to David Rogers, one of the world’s leading experts on digital transformation and the author of
EPISODE 20 with Joe Wheeler | Digital-First Customer Experience
This week on The Great Digital Transformation podcast, host Gerry welcomes Joe Wheeler, a visionary leader and global expert on customer experience and digital transformation. As
EPISODE 19 with J.B. Wood | Digital Hesitation
In this episode of the Great Digital Transformation, Gerry is joined by J.B. Wood is the president and CEO of TSIA, the world’s leading research organization
EPISODE 18 with Rodney Zemmel | How to Outcompete in the Digital Age
In the latest episode of The Great Digital Transformation, Gerry welcomes Rodney Zemmel, a senior partner at McKinsey Digital and co-author of the highly acclaimed new
EPISODE 17 with Tony Saldanha | Why Digital Transformations Fail
This is The Great Digital Transformation, the podcast that explores how organizations can navigate the complex world of digital transformation and succeed in the ever-evolving digital
EPISODE 16 with Edith and Barbara | Tradition and Technology: A Look into the Future of Luxury Jewelry
Edith Foley – Director of Digital | Anthony Nicholas Group Barbara Wills – Global Head of Product & Experience Design | Anthony Nicholas Group Join us
EPISODE 15 with Ted Werth | 2001: A Digital Transformation
Ted Werth Executive In Residence Institute for the Wireless Internet of Things at Northeastern University Guest Bio About Ted Werth: Passionate leader on a mission to
EPISODE 14 with Tim Bottke | Digital Transformation Payday
Gerry welcomes Tim Bottke to The Great Digital Transformation. Tim is a Senior Strategy Partner at Deloitte and the author of the new book, Digital Transformation
EPISODE 13 with Kathy Kimple | Omnichannel Retail Index
In this episode, Gerry does a deep dive into the Omnichannel Retail Index with Kathy Kimple, Executive Director of OSF Digital’s Strategy team. Kathy brings over
EPISODE 12 with Michael Cohen | The Hotel of Tomorrow
Gerry talks about intranet transformation with Mike Cohen, the Director of Productivity Solutions at Hyatt Hotels. Mike is responsible for overseeing strategy, development, and operations for
EPISODE 11 with Rajvir Madan | Generating the Future Faster
There are several fascinating verticals within the tech industry like Medtech, Fintech, Retail, and EdTech. Many tech pros stick to what they do best, but Rajvir
EPISODE 10 with Fabrice Talbot | Tech Adoption
This week on the podcast we’re talking about real examples of digital transformation with Fabrice Talbot the VP of Products at Salesforce. We’re going to get
EPISODE 9 with Rob Garf | Shopping at the Edge
We all know that people’s shopping habits have drastically evolved in the past 10 years, especially during the pandemic, but how is retail evolving to meet
EPISODE 8 with Eric Friedman | Tech Adoption
This week we’re discussing with Eric Friedman how tech has transformed talent management. Eric is the CEO of eSkill, founded in 2002, which is a talent
EPISODE 7 with Martin Aubut | An electroshock approach to change
Today we’re having a wide-ranging discussion about digital transformation within e-commerce, fintech, and even online dating. Our guest is Martin Aubut, the CMO at nesto, a
EPISODE 6 with Laurent Simoneau | How AI is transforming the way we search
This week, we are talking with Laurent Simoneau about AI and how is transforming the way we search. Laurent Simoneau is President and CTO of Coveo,
EPISODE 5 with Rejean Demers
This week, Gerry and Joe welcome Rejean Demers, the CIO for L’Oreal Travel Retail Worldwide to the podcast. Rejean shares his IT and Digital transformation experience
EPISODE 4 | Part One – Customer 360 with Madeleyne Vivanco
On the podcast this week, Gerard is joined by Madeleyne Vivanco, Global IT Executive and CIO, and they are talking about the impact of creating aEPISODE 4 | Part Two – Customer 360 with Madeleyne Vivanco
In the second part of “The Great Digital Transformation” podcast, Madeleyne Vivanco, Global IT Executive and CIO, talks about the mindset to successfully transform digitally and
EPISODE 3 | Part Two – Digital Transformation with Rodrigo Cortés Pinto
In the second part, we pick up the discussion with Rodrigo talking about the importance of building an omnichannel experience for La Polar customers, but alsoEPISODE 3 | Part One – Digital Transformation with Rodrigo Cortés Pinto
In this podcast, Gerry and Rodrigo Cortés Pinto discuss trends and drivers for change, as well as what’s required to start the digital transformation evolution journey to
EPISODE 2 | Part Two – B2B Talk with Dominic Stow
Coming up with the second part of Gerry’s B2B talk with Dominic Stow, Regional VP, ANZ at OSF. Dominic shares how the pandemic has motivated companiesFind out where your company is on the road to digital transformation.
We have prepared a short assessment designed to help you understand if your digital transformation efforts are enough to make an impact in this new era. By the time you finish the review, you should have a complete picture of where you are along the road of digital transformation, what areas of your company need improvement and what aspects of transformation you need to prioritise.
News, blogs & Articles
6 Ways AI can Improve the Customer Experience
With advances in technology come opportunities to improve interactions with customers. Companies are actively incorporating these tools, with 65% using AI and 64% offering customer self-service solutions, according to Capterra’s 2023 CX Investments Survey.
5 Questions to Ask About Brick-and-Mortar Workplaces
Who wants to come into the office these days? At first glance, it may seem like very few do. Among employees, 95% prefer remote or hybrid arrangements over coming into work every day, according to a Work Insights Survey by FlexJobs.
What Companies Should Consider when Investing in AI
While many organizations are already using AI, its true potential may be just beginning. AI can transform productivity and is expected to contribute $15.7 trillion to the global economy by 2030, according to PwC’s Global Artificial Intelligence Study. The findings also indicate that strategic investments will be needed to make that happen.
4 Reasons to Let Workers Stay Home
At many companies today, the office doors are open—but employees are not always walking through them. Office spaces were only half full in mid-December 2023, according to the Kastle Back to Work Barometer. Even as employers have asked workers to return, the requests have led to mixed feelings and results.
How to Manage Hybrid Work
As today’s workers expect flexibility and balance, asking them to come into the office every day could be met with an outcry. That’s exactly what happened when JP Morgan mandated managing directors to return to work five days a week. Other companies, including Tesla, met similar fates.
What is Workforce 4.0?
With technology advancing so quickly, it can be hard to keep track of all the changes that have taken place in recent years. We’ve gone through a pandemic, a shift to remote work and the gig economy, and an adoption of a long list of digital tools in our everyday lives.
Don’t fall behind!
